Learn Even More About Our Hotel in Back Bay
Your Colonnade Questions, Answered
As a standout hotel in Back Bay, The Colonnade is proud to answer any questions our guests may have about our guestrooms, location, facilities and policies. Take a look below at frequently asked questions about our Back Bay hotel. If you have any other questions about The Colonnade, a gem among Boston, MA hotels, contact us immediately.
Q: How far is the hotel from…
A: The Shops at The Prudential Center? Across the street
Newbury Street? 2 Streets parallel, 5 minute walk
Fenway Park? 1.10 miles from the hotel
Museum of Fine Arts? .91 miles from the hotel.
Symphony Hall? 1.66 miles from the hotel.
Q: How far is the hotel from the airport?
A: From Logan International: driving: 5.22 miles, 15 minutes.
From New Hampshire’s Manchester Airport: 54.77 miles, 1 hour.
From Providence, RI’s T.F. Green International Airport: 57.59 miles, 1 hour.
Back Bay Amtrak & Commuter Rail Train Station: 0.33 miles, 5 minute walk.
Prudential “T” Station: Green Line, Outside the front door of the Hotel
About The Colonnade:
Q: What time is Check In/Check Out?
A: Check-in time is at 3:00 PM and Check-out is at 12 Noon.
Q: What are the parking arrangements?
A: The hotel offers self parking by the hour (rate varies) and $48 overnight, pricing is subject to change and to availability.
Q: Will the hotel arrange transportation?
A: Yes, the Concierge will gladly assist with airport transportation, limousines, taxis and car rentals.
Q: Does the hotel offer laundry services?
A: Yes, we offer same- day laundry service (for a fee) and complimentary shoe shine.
Q: Do you offer high-speed Internet access?
A: Yes, we offer complimentary ULTRA* high speed wired & wireless throughout the guest rooms and public spaces of the hotel.
* An Uncapped 200MB symmetrical enterprise class connection.
Q: Do you offer a Points Rewards Program?
A: Yes, as a member of the Preferred Hotels LIFESTYLE collection, we offer complimentary membership in the iPrefer program. Enjoy instant rewards in over 500 hotels in 85 countries by joining. Enroll Now
Q: Are the guest rooms equipped with a coffee/tea maker and fridge?
A: Yes, all of our rooms are equipped with a Keurig coffee/tea maker along with a stocked mini-bar fridge.
Q: How can I obtain reservations/tickets to dining and the arts?
A: Our Concierge is happy to assist guests with ticket arrangements, as well as sightseeing tours, dining and other recreation.
Q: Do you have a business center?
A: Yes, we offer 24-hour complimentary access to our business center, which is equipped with LIVE Flight Board, a computer, fax machine, printer, airline schedule, and ATM. Please ask our Concierge for assistance.
Q: What are parking arrangements?
A: The hotel provides self parking on an hourly basis (rates vary) and $48 overnight, pricing is subject to change and to availability.
Q: What are room service hours?
A: Room service is available 6am- Midnight.
Q: Do you have a fitness facility?
A: Yes, The Colonnade offers complimentary use of our fitness center, open 6am- 10pm.
Q: Can I ship my packages to the hotel before my arrival?
A: Yes, packages are subject to a size and weight restriction. Please contact the hotel prior to your arrival to arrange for these services.
Q: Do you allow pets on property?
A: The hotel is “pet-friendly” Please click here for more information on our VIPets program.
Q: Does the hotel have a restaurant?
A: Yes, Brasserie JO, Please click here for more information.
Q: Where may I submit a request for a donation?
A: All requests must be submitted online at colonnade.requestitem.com All requests are answered within 48 hours.