Everything You Need to Know About Our Hotel in Boston
Your Questions About The Colonnade, Answered
Have any questions about your upcoming stay at Boston's elite contemporary hotel in Back Bay? Get answers to questions about policies, services, reservations, and the location of The Colonnade to make the most of your stay in Downtown Boston. For additional questions or special requests, feel free to contact us. Our service-driven staff is happy to help!
About Boston & Attractions Nearby:
Q: How far is the hotel from…
A: The Shops at The Prudential Center? Across the street.
Newbury Street? 2 Streets parallel, 5 minute walk
Fenway Park? 1.10 miles from the hotel
Museum of Fine Arts? .91 miles from the hotel.
Symphony Hall? 1.66 miles from the hotel.
Q: How far is the hotel from the airport?
A: From Logan International: driving: 5.22 miles, 15 minutes.
From New Hampshire’s Manchester Airport: 54.77 miles, 1 hour.
From Providence, RI’s T.F. Green International Airport: 57.59 miles, 1 hour.
Back Bay Amtrak & Commuter Rail Train Station: 0.33 miles, 5 minute walk.
Prudential “T” Station: Green Line, Outside the front door of the hotel
Find The Colonnade Hotel in Boston, get directions, and learn more about our location in Back Bay!
About The Colonnade:
Q: What time is Check In/Check Out?
A: Check-in time is at 3:00 PM and Check-out is at 12 Noon.
Q: What are the parking arrangements?
A: The hotel offers self-parking by the hour (rate varies) and $48 overnight, pricing is subject to change and to availability.
Q: Will the hotel arrange transportation?
A: Yes, our Concierge will gladly assist with airport transportation, limousines, taxis, and car rentals.
Q: Does the hotel offer laundry services?
A: Yes, we offer same- day laundry service (for a fee) and complimentary shoe shine. Learn more about our on-site amenities and services for your convenience.
Q: Do you offer high-speed Internet access?
A: Yes, we offer complimentary ULTRA high speed wired and wireless internet access, an uncapped 200MB symmetrical enterprise class connection, throughout the guest rooms and public spaces of the hotel.
Q: Do you offer a Points Rewards Program?
A: Yes, as a member of the Preferred Hotels LIFESTYLE collection, we offer complimentary membership in the iPrefer program. Enjoy instant rewards in over 500 hotels in 85 countries by joining. Enroll Now
Q: Are the guest rooms equipped with a coffee/tea maker and fridge?
A: Yes, all of our rooms are equipped with a Keurig coffee/tea maker along with a stocked mini-bar fridge.
Q: How can I obtain reservations/tickets to dining and the arts?
A: Our Concierge is happy to assist guests with ticket arrangements, as well as sightseeing tours, dining and other recreation.
Q: Do you have a business center?
A: Yes, we offer 24-hour complimentary access to our business center, which is equipped with LIVE Flight Board, a computer, fax machine, printer, airline schedule, and ATM. Please ask our Concierge for assistance.
Q: What are room service hours?
A: Room service is available 6am - Midnight. Learn more about our room service menus and offerings.
Q: Do you have a fitness facility?
A: Yes, The Colonnade offers complimentary use of our fitness center, open 6am- 10pm.
Q: Can I ship my packages to the hotel before my arrival?
A: Yes, packages are subject to a size and weight restriction. Please contact the hotel prior to your arrival to arrange for these services.
Q: Do you allow pets on property?
A: Yes! The Colonnade is one of the most accommodating pet-friendly hotels in Boston, with plenty of services and amenities specifically for our four-legged guests. Learn more about our VIPets program and pet policy.
Q: Does the hotel have a restaurant?
A: Yes, Brasserie JO, one of the top-rated French restaurants in Downtown Boston, serves breakfast, lunch, dinner, with special brunch menus, a wine list, and private dining.
Q: Where may I submit a request for a donation?
A: All requests must be submitted online at colonnade.requestitem.com All requests are answered within 48 hours.