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The Colonnade Accessibility Statement

The Colonnade Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service from reservation to check-out. The following statement is an affirmation of our commitment to digital accessibility and inclusivity. From a conducive website to descriptions of onsite amenities and features, we wish to provide a positive experience from start to finish.

Digital Accessibility Compliance Guidelines and Goals

The Colonnade Hotel strives to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.2 (Web Content Accessibility Guidelines 2.2) level A + AA success criteria.

We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities.
In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.

Continuous Digital Monitoring

Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real-time monitoring and multiple scans per day to detect accessibility errors that may arise due to the addition of updated content or website code.

Our team of accessibility experts manually investigates each error and applies a remedy to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs which allow us to access a snapshot of the website’s accessibility score at any given time.

We welcome feedback and we are available to assist

If you experience difficulty accessing or navigating our websites, or have any accessibility-related questions or comments, we are listening. Please contact us at or call us at 617 424 7000 for assistance 24 hours a day, 7 days a week.

The Colonnade Hotel website may contain material from social media sites such as Youtube and Instagram, which are used to share additional content about our property, facilities and services.

Property Features and Amenities

Accessible public entrance with automatic accessible doors for entry and exit.

Accessible route from parking area to the main entrance via three elevators from the garage down to the lobby on the ground floor.

Accessible registration process. The front desk has an accessible surface of 36" in height with space for documents.

Accessible route from the public entrance and rooms to the registration area.

Accessible elevators.

Accessible route to the elevators from the public entrance, registration desk and rooms.

Accessible emergency exit (same as main entrance).

Accessible public restroom on the lobby level/ground floor.

Space to accommodate accessible vehicles.

TTY for guest use.

Visual and audible alarms for smoke, fire and emergency.

Guest room televisions have closed captioning.

Braille signage.

Service animals are welcome at The Colonnade Hotel.

Accessible food and beverage outlet: Lucie Drink + Dine, which is fully accessible to guests who use wheelchairs.

Accessible route to food and beverage outlets from the public entrance and rooms.

Accessible meeting and event facilities: All meeting and event spaces in the hotel are mobility accessible. Equipment is available to assist hearing-impaired guests.

Accessible route to meeting and event facilities from the public entrance and rooms.

Seasonal rooftop pool (open during summer only) accessible by chair lift.

Accessible route to pool from the public entrance and rooms.

Fitness center located on the 5th floor, accessible by elevator from the lobby or from guest room floors.

Accessible Accommodations

Each of our Boston accommodations are equipped with the same remarkable views and convenient comforts as our standard rooms, in addition to the following amenities:

  • Closed Caption Programming
  • Knock Light (upon request)
  • Fully accessible shower and/or bath (subject to availability)
  • Visual and Audible Fire Alarms
  • TDD Available upon request
  • Required clearances underneath bathroom vanities
  • Bathtub seating with hand rails and roll-in shower
  • Braille and raised lettering on doors
  • Accessible eye holes for convenient safety
  • Accessible door knobs and handles
  • Automatic entrance and bathroom doors

Accessible Superior Double Room

  • Mobility Accessible
  • Two Double Beds
  • Roll-in Shower

Accessible Superior King Room

  • Mobility Accessible
  • One King Bed
  • Roll-in Shower

Accessible Preferred Double Room

  • Mobility Accessible
  • Two Double Beds
  • Roll-in Shower

Accessible Preferred King Room

  • Mobility Accessible
  • One King Bed
  • Roll-in Shower

Click here to see individual room descriptions for details.

Accessible route from public entrance and registration area to accessible rooms.

The Colonnade Hotel understands that all guests’ needs are unique, which is why this statement may not guarantee accessibility. We invite anyone who may need more information to email us at or call us at 617 424 7000. We hope to welcome you soon.